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  •  Tel :0755-26549090
  • Email:szhorad@horad.net
  • 24 hour service hotline:
  • OnlineServe:QQ在线交谈   

    ∷ Before service 
    Provide timely and comprehensive technical and business consulting; freely survey the customer site and conduct professional design for customer requirements;

    ∷ Sales service
    Provide comprehensive technical information (operation and maintenance manual, related national standards, etc);
    The professional engineers will conduct free installation and commissioning on your site, and train two or more persons to use.

    ∷ After service
    Pay return visits, listen to customer suggestions and establish customer service records;
    We provide free lifetime technical support and operation guidance services. As long as you call our service phone 0755-26549090 send difficulties to the service E-mail szhrd@163.com, relevant departments of the company will contact you with the fastest; 
    Our company is committed to response calls of customers in one hour. If the technical service staff are required to make onsite resolution, we are committed to send the staff in 8-24 hours (except special circumstances such as statutory holidays);
    During the warranty period, the paid services will be made in the following situations:

    (1) Damage due to human or irresistible natural phenomenon;

    (2) The failure or damage caused by improper operations;

    (3) The failure or damage caused by transformation, decomposition, assembly of products.

    We provide high quality products and premium services meeting and exceeding customer expectations to make customer satisfied.

    Our commitment to customers starts from understanding the demands of customers, and runs from the efficient operation on all aspects to delivery on time.

    We conduct improvement and innovation by persistent efforts to make quality management system operate more efficiently.

    Our employees work together and dedicate to the establishment of closer customer relationships.